It is really important that your staff know what is going on right from the start. Staff buy-in is critical to the success of the project. They also need to be aware of the end result you are expecting from the project.
During the project, communication is even more important. Milestones will be identified jointly, and progress towards those milestones needs to be communicated. Initial ROI benefits need to be shared also, so those involved in the actual process improvement project – and even those not so involved – can see that results are coming, especially if they have been achieved ahead of time and under-budget. This is crucial for Sustaining Project Gains.
Our key role in the Experience stage is providing the transition tools so you can take over the ongoing task of ensuring that your organization sustains peak performance.